Developed business-critical modules for lead and customer management, projects, contracts, commissions, and employee leave and overtime tracking.

Built reporting and analytics features for financial metrics, employee KPIs, payroll data, and operational performance.

Developed internal training-management workflows to support employee learning and operational processes.

Designed configurable deal-management workflows that adapted to different service types and customer conversion stages.

Implemented a drag-and-drop task allocation system using dnd-kit for project staffing, workload tracking, and cost-based resource planning.

Standardized the end-to-end customer conversion process from lead intake through final contract signing.